Thank you for shopping at The Pet Parlour. Here's everything you need to know about our shipping process.
Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Exact rates are calculated at checkout based on your location and order size.
Free Shipping
We offer free standard shipping on orders over $75.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your package's journey.
Delayed or Lost Packages
If your package is delayed or appears lost in transit, please contact us with your order number and we will investigate with the carrier.
International Shipping
At this time, we primarily ship within Canada and the United States. If you are located elsewhere, please contact us to check availability.
Contact Us
For any shipping questions, reach out through our Contact page.