Thank you for shopping at The Pet Parlour. We want you and your pet to be completely happy with your purchase.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unused, unopened, and in its original packaging
- Accompanied by proof of purchase (order number or receipt)
To start a return, contact us with your order number and reason for return. If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used grooming products, shampoos, and consumables
- Personalized or custom-made items (e.g. engraved collars)
- Sale or clearance items marked as final sale
- Gift cards
Damages and Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the issue so we can make it right as quickly as possible.
Exchanges
The fastest way to get the item you want is to return the original item, and once the return is accepted, place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 5-10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
Order Cancellations
Orders can be cancelled within 12 hours of placement, as long as the order has not yet shipped. Once an order has shipped, it cannot be cancelled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our Contact page.